Ordering & Delivery

Below you will find all frequently asked questions regarding ordering, delivery, and payment.

Order

Can I modify my order?

When your order arrives with us, it is almost immediately forwarded to our warehouse. Therefore, it is no longer possible to modify your order. If you wish to add products to your order, it's best to place a new order. If you want to cancel your order, either partially or completely, please submit it as a return via our return form immediately after receiving it.

How can I request a quote/price estimate?

On the product page of an item, you have the option to request a personalized price for purchases starting from a specific quantity. You simply fill out the corresponding form. Within one business day, a Twindis representative will contact you with an attractive offer.

If you would like a price quote for multiple different products, it’s best to contact us directly at sales@twindis.com.

When will my order be delivered?

We do everything we can to deliver your order as quickly as possible. If you place an order with both in-stock items and items with a delivery time, we will ensure that each item is delivered as soon as possible through partial deliveries.

Are the prices including or excluding VAT?

All product prices listed are excluding VAT. Only the recommended retail prices are shown including VAT. During the checkout process, the VAT will be calculated and added to your order.

Deliver

Are shipping costs charged?

For orders under 100 euros, shipping costs of 7.95 euros will be charged for the Netherlands and Belgium. For Germany, the shipping costs are 9.95 euros. Shipping costs for other European countries vary depending on the country (see the overview of our shipping rates).

We had to adjust these rates in early 2025 due to increased costs for both carriers and packaging. But don’t worry: orders over 100 euros are still shipped free of charge to the Netherlands, Belgium, and Germany!

Note: Pallet shipments are excluded from free shipping. A surcharge of 20 euros per pallet will be applied, depending on the number and weight. These costs will be clearly displayed during the checkout process under the "delivery" section in the cart and on the order confirmation.

Check our shipping rates per country and any exceptions in the table for a detailed overview.

Can I pick up my order?

No. It is not possible to collect an order.

Can an order be shipped directly to my customer (dropshipping)?

Yes, that is possible. To do this, choose dropshipping when completing your order. More information about dropshipping can be found here

How can I add my company logo to a dropship shipment?

With a dropshipment we can add your company logo as standard to your company details on the packing slip that is sent with an order. For this we would like to receive your logo (in JPG, PNG or EPS format). Make sure that this logo is not too small (at least 500px wide and/or high). Send this logo stating 'blindshipping' and your customer number to: sales@twindis.com. We will then process your logo in our system.

Delivery time

  • Op voorraad = dezelfde werkdag verzonden indien besteld vóór 18:00 uur.
  • Aantallen op voorraad zijn ter indicatie; deze worden bevestigd na het plaatsen van de bestelling.
  • De verwachte levertijden zijn gebaseerd op informatie van de leverancier of transporteur.
  • De vermelde 'X weken' levertijd gaat in na het plaatsen van een bestelling.
  • Orders worden op volgorde van orderdatum verwerkt.

Pay

What payment methods can I use?

You can pay using the following methods:

  • Direct debit
  • iDeal
  • Meastro
  • Sofort online bank transfer
  • PayPal
  • Klarna
  • Creditcard (Mastercard/VISA)
  • Bank transfer
  • On account

































You can pay using the following methods:


















You can pay using the following methods:


















You can pay using the following methods:

































You can pay using the following methods:































Direct Debit































































Can I purchase on account?

Yes, however, we always conduct a credit check. If the credit check fails, we will contact you first before deciding whether to proceed with the delivery of the order.