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Our website is getting better and better!
Over the past few months, we have been working hard to further improve our website. We have listened to your feedback and added or improved several highly requested features. In this update, we will share the most important changes, so you know exactly what's new.
We have tried to cover all essential topics so you can quickly and easily find the information you need. If you still have questions after reading this post, feel free to contact us. We're happy to help!
Update: 21-02-2025
Frequently Asked Questions
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What are the delivery times? What is the stock availability?
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Can I dropship?
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My API is not working. Can I use the current API?
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I can't see my order history.
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Where can I find my outstanding invoices?
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How do I register a return?
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I see incorrect company or address details in my account.
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How can I find my Track & Trace?
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I haven't received a response to my email.
What are the delivery times? What is the stock availability?
The most up-to-date availability and delivery time is now displayed directly above the order button. There are several possible statuses:
| Status | Explanation |
|---|---|
| In stock, 10+ available immediately | The product is ready in our warehouse. Orders placed before 6:00 PM are shipped the same day. |
| Out of stock, with date | The product is on its way to our warehouse and will be shipped from the specified date. |
| Delivery time X weeks | When you order this product, we will order it from our supplier. It will arrive at our warehouse in the stated number of weeks and will be shipped immediately. |
| No longer available | Unfortunately, this product is no longer available for purchase. It remains visible on our website for informational purposes. |
Can I dropship?
At the moment, dropshipping is not yet possible via our webshop. However, you can enter an alternative delivery address at checkout, so your orders can be shipped directly to your customer. We are working on enabling dropshipping in the near future and expect to offer this feature later this month.
My API is not working. Can I use the current API?
We understand how important the API connection is for your business processes. We expect the API to be fully operational again this month. In the meantime, you can place your orders manually through our website. Once the API is available again, we will notify you immediately so you can reactivate it.
Note: The prices and information currently available via the old API are no longer valid. Only the prices listed on our website will apply from now on.
I can't see my order history.
As of February, we are rebuilding the order history in our updated webshop. Older orders will not be displayed, but ongoing orders can be viewed in our new system. If you have any questions about specific orders or need old invoices or RMAs, send us your order number, and weāll assist you as soon as possible.
Where can I find my outstanding invoices?
At the moment, outstanding invoices are not yet visible in your online account. We are working on making this feature available later this month. If you need an overview of your outstanding invoices in the meantime, please send an email to administratie@twindis.com, and we will send you an up-to-date overview.
How do I register a return?
Returns can be registered via our return form on our returns page. Please complete the form with the order number, product details, and reason for return. This helps us process your request quickly and correctly. Returns via the order history in your account are not yet possible.
I see incorrect company or address details in my account.
During the migration, multiple addresses were imported, which may have resulted in an incorrect address being set as primary. You can easily update this yourself via your address list in your account. If you're unable to make the change, please contact us and provide the correct address. Invoice and company addresses have been transferred correctly.
How can I find my Track & Trace?
Currently, orders are processed as quickly as possible, with a focus on speed and accuracy. Shipping details are recorded internally but cannot yet be shared automatically. We are working on improving this as soon as possible.
If your package has not arrived by 13-02-2025, please send us a message with your order number. We will respond as quickly as possible and provide you with the necessary information.
I haven't received a response to my email.
It is possible that you haven't received a reply yet because we recently migrated our mail server. As a result, our emails may have ended up in your spam or junk mail folder. We are working on improving our settings to prevent this in the future.
Please check your spam folder just in case. If you still haven't received a response, feel free to contact us again.
Contact us
For any further questions or assistance, please reach out to us. We are happy to help!
